FAQs

Q?

Frequently Asked Questions

A.

Email

Can I get a bigger mailbox?

Yes, Sitestar offers standalone pricing for mailboxes ranging from 250 MB up to 20 GB.

What is the Archive option?

Some of our mailbox offerings include a server side archive, or backup.  This means that if a message or group of messages are accidentally removed from the server, you can contact our support team to help you restore the affected messages.

When requesting a message to be restored, please provide as much of the following information as possible to increase the likelihood the appropriate message(s) are found:

Sender's address.
Subject line.
Approximate date and time the message was sent.

What is the Sync option?

Some of our mailbox offerings specify 'Sync'.  This means that you can synchronize the calendar and contacts with webmail.

I forgot/lost my email password, what is the best option to retrieve it?

The best option is to utilize Everyone.net which allows for a Forgot Password link. This option is only available if you have already setup a security question beforehand.

I'm unable to send email, what should I do?

This can happen for a variety of reasons, the most common ones are the following:

If you get an error message 550  Relaying denied, you need to enable SMTP authentication.

If the error message mentions the AUP, that means that your specific message has been flagged by the server's anti-spam filters.

If the error message reports that your account has been blocked from sending emails, this means that an automated block has been placed on your email account.   

If you continue to have issues in sending emails, please contact support to have your specific case reviewed. Our contact information is the following:

Sitestar.net
4026 Wards Rd., Suite G1 #271
Lynchburg, VA 24502

Telephone: +1 888 271-9672
E-mail: sales@sitestar.net


Dial-up Service:

 

What is Dial-Up service?

Dial-Up is common services to connect to the internet over a regular telephone line with a computer and a modem.

Does this require a landline?

Yes, it is necessary to have a landline for this service.

Where can I find a list of local numbers?

You can find the local numbers in the following link 

     

DSL Service:

 

What is DSL service?

DSL stands for Digital Subscriber Line.  DSL is a high-speed method of connecting over the internet using a telephone line.

DSL requires a special setup on your phone line and a special modem. Unlike dial up, DSL is also restricted to the building or unit where the service was installed, but it also offers much higher connection speeds.

Does this require a landline?

Yes, it is necessary to have a landline for this service.

How do I setup DSL?

To use DSL service, you must have a working computer with network adapter or an available USB port installed.  You must also have an active phone line.  DSL service uses the telephone line to connect your computer to our network through your telephone company's DSL circuits.  Our network in turn connects you to the Internet allowing you to surf the web, check email, use instant messages, and much more at broadband speeds.

What type of DSL modem is required?

For all service not marked 'CVD', any DSL modem that supports the ADSLv2 or g.DMT will work.

Can I purchase a DSL modem from Sitestar?

Yes, U.S. customers may purchase a DSL modem from Sitestar.net for $59.95 plus $10 shipping & handling and applicable sales tax.

DSL modems purchased directly from Sitestar.net are pre-configured with the logon credentials so that all that is required is for the user to plug in the appropriate phone and ethernet cables when it arrives.

 

Fiber Service:

 

What is fiber internet?

Fiber refers to high speed internet access delivered via optical fiber cable.

Where can I get Sitestar fiber service?

You can find Sitestar’s fiber services in the following link 

 

Web Hosting:

 

How can I design a page?

Domain hosted customers have the option to either use an application based content management system such as WordPress, Joomla, or Drupal or to develop a web site in HTML and upload it to the servers.

How do I upload a page to the server?

The recommended method for HTML based web sites is to upload via FTP.   Many web design packages include the ability to upload via FTP directly within the software, otherwise you can use a dedicated FTP client.

 

Personal Web Pages:

 

What are Personal Web Pages?

Personal web pages refers to space set aside for personal, non-business oriented web pages.

What is the cost or a Personal Web Page?

One personal web page is included with each internet access account.

Alternatively, customers without internet access can pay $5.00 per month as a stand alone option.

How can I get one?

Simply contact our support team or utilize our Account Maintenance to open a ticket.

Our contact information is the following:

Sitestar.net
4026 Wards Rd., Suite G1 #271
Lynchburg, VA 24502

Telephone: +1 888 271-9672
E-mail: sales@sitestar.net

How do I view it?

Personal web pages are based on the domain name associated with your account, for example, a customer with the username of username@sitestar.net would view their page at:

http://userwebs.sitestar.net/username

Customers with their accounts associated with other domains would likewise access their page via:

http://userwebs.<domain.name>/<username>

How do I update it?

All updates to personal web pages are done via FTP.

Configure your FTP client as follows:

Hostname:    userwebs.<domain.name>
Username:    <username>@<domain.name>
Password:    <userpassword>

So in the example of someuser@sitestar.net, this becomes:

Hostname:    userwebs.sitestar.net
Username:    
someuser@sitestar.net
Password:    <userpassword>

What are the limits of a personal web page?

Personal web pages are allocated 10 MB of disk space. No CGI, Perl, Python, ASP or other type of scripts are allowed.

 

Billing:

 

What is the Manual Processing Fee? (and how can I avoid it?)

The manual processing fee is a charge to help us offset the labor costs with processing invoices as well as payments by cash, check or money order.

There are two ways to exempt your account from this fee:

1) Switch your account to auto-pay so that we can charge your bank account or credit card directly. Not only will you eliminate the manual processing fee, but you will also eliminate the possibility of late fees as well.

2) Alternatively, accounts that are billed three months or more at a time are also exempt from this fee.

How can I update my account and or payment information?

You can use Account Maintenance to make the change yourself.

Or you may contact customer service at:

Sitestar.net
4026 Wards Rd., Suite G1 #271
Lynchburg, VA 24502

Telephone: +1 888 271-9672
E-mail: sales@sitestar.net